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Clients and Contacts Overview
Clients and Contacts Overview
Updated over a week ago

Cone offers a comprehensive client management system designed to handle business and individual clients efficiently, with a detailed contacts feature for extensive relationship management

Key features:

  • Client creation: Users can create profiles for business entities or individuals, enabling precise and customized management

  • Data integration: Seamlessly import client data from accounting software, using bulk import or via integrations like Companies House for UK-based clients, simplifying setup and synchronization

  • Dynamic contacts management: Assign multiple contacts to a single client and manage these contacts independently. A single contact can also be linked to multiple clients, offering versatile relationship management options

Clients

  • Cone differentiates clients based on their relationship status with your business: Customer and Prospect

    • Customer: Represents an entity with whom you have an established business relationship or has previously accepted a proposal

    • Prospect: Denotes potential clients you’re actively engaging but haven’t yet converted into customers

  • Each client entity type can be Business or Individual

  • Clients can be added manually, or imported from accounting integrations, or from Companies House(for UK based customers)

You can learn more about clients here

Contacts

  • Each client must have at least one primary contact. This contact is pivotal for communication and proposal engagement processes

  • Adding contacts: Contacts can be added manually to a client's profile or selected from a list of existing contacts. This flexibility allows seamless management of client communications

  • Multiple associations: A single contact can be associated with multiple clients. Editing a contact's details updates the information across all client profiles linked to this contact. If a contact is removed, it will be detached from all associated clients

  • Functional actions with contacts: Beyond basic management, contacts allow for direct actions - creating proposals, associating them with existing clients, or initiating deals directly from the contacts page

You can learn more about contacts here

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