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Payment Collection

By Bharath
• 10 articles

Configuring Payment Settings for Proposals

Table of contents 1. Overview 1. Before proposal acceptance 2. Auto charging 3. Payment link in invoice 2. Cone's payment account settings 3. External payment account settings 4. Managing proposal payment settings 1. At account level 2. At client level 1. Overview Enabling payments in Cone enriches your proposal process with seamless billing options, whether you’re using Cone’s payment account or an external Stripe or GoCardless account With payment integrations enabled, Cone offers flexibility in how you handle billing and payments: 1.a Before proposal acceptance Collect payment details from your clients, ensuring a preferred payment method is on file for future transactions. 1.b Auto charging Set up auto charge for recurring billing or instant payment post-proposal acceptance 1.c Payment link in invoice Include a direct payment link within your invoice PDFs, offering clients an easy way to complete payments These settings can be tailored at both the account and client levels within Cone, offering a personalized approach to payment collection 2. Cone's payment account settings When using Cone’s integrated payment account, additional settings include specifying acceptable payment methods Ask client payment details before accepting proposal Ensure you have an authorized payment method on file by collecting client payment details upfront Enable auto charge Automate the billing process by enabling auto charge, allowing for hassle-free payment collection Include payment link in invoice Facilitate immediate payments by embedding a payment link directly in your invoice Payment method preferences Choose whether to accept credit cards, bank accounts, or both as payment methods from your clients. ​ 3. External payment account settings With external accounts, below options are available Ask client payment details before accepting proposal Ensure you have an authorized payment method on file by collecting client payment details upfront Enable auto charge Automate the billing process by enabling auto charge, allowing for hassle-free payment collection Include payment link in invoice Facilitate immediate payments by embedding a payment link directly in your invoice 4. Managing proposal payment settings 4.a At the Account Level You can manage proposal payment settings as described here for Cone's payment accounts and as shown here for external accounts These settings will apply across the account unless overridden at the client level 4.b At the Client Level For specific client configurations, you can override within each client’s workspace settings. This allows for customization on a per-client basis, tailoring payment collection practices to individual needs or agreements Options are available under Payments section under Settings

Last updated on Apr 04, 2026

Enabling payments with Cone

Table of contents 1. Introduction 2. Benefits of enabling payments with Cone 3. Supported payment processors 4. Adding a payment integration 5. Payment settings 1. Proposals 1. Introduction Streamlining your invoicing and payment processes is vital for maintaining a seamless business operation. Cone simplifies this by offering robust payment integration options 2. Benefits of enabling payments with Cone Flexibility Opt to set up a new payments account directly Cone or integrate your pre-existing Stripe or GoCardless accounts. This flexibility ensures that you can leverage Cone's payment integration feature regardless of your current setup Enhanced payment efficiency Direct integration streamlines the invoicing process. Generate invoices in Cone and have them paid directly through your preferred payment gateway, reducing administrative overhead Client convenience Provide your clients with a straightforward, secure way to fulfill their payments, directly through the invoices they receive Real-time updates Payment statuses are updated within Cone, offering you real-time insight into which invoices have been paid and which are still pending, aiding in accurate financial tracking 3. Supported payment processors Cone supports integration with Stripe and GoCardless . You can create a payments account with Cone, or bring your existing Stripe or GoCardless account 4. Adding a payment integration You can add payments integration with Cone by heading to Settings -> Integrations. You can find payment processors to integrate under Payment section You can find more information about payment integrations here 5. Payment settings Once you've enabled payments integration in Cone, a suite of settings becomes available to customize your proposal and invoicing experience. These configurations ensure your financial interactions are as smooth and efficient as your workflow demands Streamlined proposals Specify if you wish to collect payment details upfront before a proposal is accepted, enhancing the readiness for immediate billing upon agreement. You can manage these settings as described here Automated invoicing Activate auto charging to seamlessly bill clients according to the terms outlined in your proposals, reducing manual follow-up efforts Enhanced invoice details Include payment links directly within your invoice, offering clients a clear, immediate path to fulfillment of their financial obligations

Last updated on Apr 04, 2026

How to collect client payment details

In this article - [https://www.loom.com/share/5735c0ca34eb45b58782d51dc04916e0](#httpswwwloomcomshare5735c0ca34eb45b58782d51dc04916e0httpswwwloomcomshare5735c0ca34eb45b58782d51dc04916e0) - 1. Collecting payment details via proposal signing - 2. Manually sending payment links or adding details https://www.loom.com/share/5735c0ca34eb45b58782d51dc04916e0 1. Collecting payment details via proposal signing - Step 1: Enabling via payment integration settings - Navigate to the settings menu and select Integrations - Ensure a payment integration is added and click Manage - Locate and enable the option Ask Client Payment Details Before Accepting the Proposal - Step 2: Configuring client-specific options - Access a specific client's workspace within the settings - Under payments, adjust default settings to ask for payment details before proposal acceptance With above enabled, during proposal signing, if no existing payment method is present, clients will be prompted to enter their payment information - This step ensures that payments are linked before the proposal is finalized 2. Manually sending payment links or adding details - Option A: Generating and sharing a payment link - Navigate to the payment methods section in the client's workspace - Under Payments, click on Add Payment Method to generate a unique link - Share this link with your client, allowing them to input their payment details directly - Option B: Admin-added payment information - Use the same interface to manually enter known payment details for the client - This method is ideal when you have prior knowledge of the client's preferred payment method and details

Last updated on Apr 04, 2026

How to connect with GoCardless

The integration between Cone and GoCardless is designed to simplify the process of handling payments via Direct Debit, offering a seamless experience for both businesses and their clients. Here's an organized overview of how this integration works: 1. Integration Setup - Access the GoCardless integration within Cone under the Settings section - Connect your account, which will display as active once configured correctly 2. Client Mapping - Existing clients in GoCardless can be mapped to Cone, facilitating smoother invoicing processes - For new clients without an existing mandate, a link can be generated and shared for them to add their payment details directly through GoCardless 3. Understanding Mandates - Mandates are agreements that permit Direct Debit withdrawals from a client's account - These mandates can have different statuses: active (ready for use) and submitted (in process) 4. Client Payment Details - Clients are required to provide payment details before signing a proposal, ensuring Cone has the necessary information to charge them when the invoicing date arrives - Without these details, clients cannot proceed to sign the document 5. Automation Benefits - The integration automates payment setup and collection, reducing manual tasks and potential errors - It streamlines processes across platforms, enhancing efficiency for businesses In summary, this integration enhances payment management by automating payment processes, reducing manual intervention, and ensuring smooth operations between Cone and GoCardless https://www.loom.com/share/8a744620a6864ca8964a3409c690248a You can learn more about GoCardless integration here

Last updated on Apr 04, 2026

How to set up direct debit payment with Cone

https://www.loom.com/share/b4a58162acf847fcb443bdfd03ae5e78 Managing payments efficiently is crucial for any business. With Cone, you have the flexibility to choose and control how your clients pay you. This article will guide you step-by-step on how to set up direct debit as the preferred payment method for your clients—either by adding their bank details yourself or by requesting the information from them Why use direct debit? Direct debit is a secure and convenient way to collect payments directly from your client’s bank account. Sometimes, you may want to require clients to use direct debit instead of other payment methods, such as credit cards. Cone makes this process simple and flexible Two ways to set up direct debit You can enable direct debit for your clients using either of these approaches: Add bank information yourself If you already have your client’s bank details, you can add them directly in Cone: - Go to your client’s Settings - Navigate to Payment Collection and view the current payment methods - Click Add payment method - Click Copy to copy a secure link, then open it in your browser ​ - Enter the client’s bank information - Search for the client’s bank, or - Select Enter Manually and input the routing and account numbers - Confirm the details. The bank account will now appear as a payment method for the client Request bank details from your client If you want your client to provide their own bank details: - In your client’s Payment collection settings, go to Allowed payment options - Copy the payment link and share it directly with your client, or - Send an email from Cone with the payment link - Customize the email if needed before sending ​ - Your client will receive a link where they can only enter their bank details Making added direct debit the default payment method Once the bank account is added: - Go back to the client’s payment methods in Cone - Click the three dots next to the new bank account - Select Set as default ​ - Future payments will now be collected automatically via direct debit from this account

Last updated on Apr 04, 2026

Surcharge fee for credit card payments

In this article - Auto-charge with credit card - Payment link - When payment account is created with Cone - When an existing payment account is connected https://www.loom.com/share/c212add48cb844a3813cb05525ddc163 The Surcharge fee feature in Cone allows you to manage credit card transaction fees by passing them on to your clients. This feature is designed to help businesses offset the costs associated with credit card payments, ensuring transparent and compliant billing Availability and compliance - The surcharge fee feature is available to users in Australia, Canada, and the United States - Important: You must inform your clients about the surcharge and ensure you comply with local regulations regarding surcharges Enabling and configuring surcharge fees 1. Enable surcharge fees 1. Go to Settings -> Payment integration 2. Locate the surcharge fee option and enable it at the account level ​ 2. Set surcharge rate 1. Specify the surcharge rate to be applied to credit card transactions 3. Add surcharge note 1. Enter a note that will appear on invoices when the surcharge is applied. This helps communicate the fee to your clients 4. Consent and save 1. Review and agree to the relevant agreements 2. Save your settings to activate the surcharge ​ There is a maximum allowable rate for surcharge fee, you cannot exceed this limit Overriding surcharge fees for specific clients - You can override the default surcharge rate for individual clients - Go to the Client’s settings -> Payment Section - Set a custom surcharge rate for that client as needed How surcharge fees are applied When the surcharge is active, it is reflected in several areas: - Proposals: The surcharge note appears at the bottom of the services section ​ - Invoices: Any invoice paid by credit card will automatically include the surcharge in the total billed amount - Automatic payments: The surcharge is also applied to auto-charged payments made with credit cards Invoice and payment scenarios Auto-charge with credit card - When creating an invoice and opting for auto charge, the client is billed the base amount plus the surcharge - The invoice and activity log will display the collected surcharge amount Payment link - If you send a payment link, the client receives an email with options to pay by card or direct debit ​ - The surcharge note appears on the invoice - If the client pays by card, the surcharge is applied and shown on the payment screen and invoice details ​ Viewing surcharge details Access paid invoices to view - The surcharge amount - The original Stripe transaction fee - All surcharge details are visible under payment details and in the activity log ​ Important considerations When payment account is created with Cone If the surcharge fee is lower than the actual transaction fee: - Cone will charge you the difference, either weekly or bi-weekly, depending on the amount If the surcharge fee is higher than the actual transaction fee: - The excess amount will be credited to your upcoming subscription invoice. This ensures you are not left covering unfunded fees and maintains fairness and transparency in your billing When an existing payment account is connected - Cone transfers full payment to you, and you will be responsible for settling up the any differences

Last updated on Apr 04, 2026