Cone

The <code>Surcharge fee</code> feature in Cone allows you to manage credit card transaction fees by passing them on to your clients. This feature is designed to help businesses offset the costs associated with credit card payments, ensuring transparent and compliant billing

The surcharge fee feature is available to users in Australia, Canada, and the United States

Important: You must inform your clients about the surcharge and ensure you comply with local regulations regarding surcharges

- The surcharge fee feature is available to users in Australia, Canada, and the United States
- Important: You must inform your clients about the surcharge and ensure you comply with local regulations regarding surcharges

1. Go to <code>Settings</code> -&gt; Payment integration
2. Locate the surcharge fee option and enable it at the account level ​

1. Specify the surcharge rate to be applied to credit card transactions

1. Enter a note that will appear on invoices when the surcharge is applied. This helps communicate the fee to your clients

1. Review and agree to the relevant agreements
2. Save your settings to activate the surcharge ​

1. Enable surcharge fees
 1. Go to <code>Settings</code> -&gt; Payment integration
 2. Locate the surcharge fee option and enable it at the account level ​
 
 
2. Set surcharge rate
 1. Specify the surcharge rate to be applied to credit card transactions
3. Add surcharge note
 1. Enter a note that will appear on invoices when the surcharge is applied. This helps communicate the fee to your clients
4. Consent and save
 1. Review and agree to the relevant agreements
 2. Save your settings to activate the surcharge ​

There is a maximum allowable rate for surcharge fee, you cannot exceed this limit

Overriding surcharge fees for specific clients

You can override the default surcharge rate for individual clients

Go to the <code>Client’s settings</code> -&gt; <code>Payment</code> Section

Set a custom surcharge rate for that client as needed

- You can override the default surcharge rate for individual clients
- Go to the <code>Client’s settings</code> -&gt; <code>Payment</code> Section
- Set a custom surcharge rate for that client as needed

When the surcharge is active, it is reflected in several areas:

Proposals: The surcharge note appears at the bottom of the services section ​

Invoices: Any invoice paid by credit card will automatically include the surcharge in the total billed amount

Automatic payments: The surcharge is also applied to auto-charged payments made with credit cards

- Proposals: The surcharge note appears at the bottom of the services section ​
 
 
- Invoices: Any invoice paid by credit card will automatically include the surcharge in the total billed amount
- Automatic payments: The surcharge is also applied to auto-charged payments made with credit cards

When creating an invoice and opting for auto charge, the client is billed the base amount plus the surcharge

The invoice and activity log will display the collected surcharge amount

- When creating an invoice and opting for auto charge, the client is billed the base amount plus the surcharge
- The invoice and activity log will display the collected surcharge amount

If you send a payment link, the client receives an email with options to pay by card or direct debit ​

The surcharge note appears on the invoice

If the client pays by card, the surcharge is applied and shown on the payment screen and invoice details ​

- If you send a payment link, the client receives an email with options to pay by card or direct debit ​
 
 
- The surcharge note appears on the invoice
- If the client pays by card, the surcharge is applied and shown on the payment screen and invoice details ​

All surcharge details are visible under payment details and in the activity log ​

- The surcharge amount
- The original Stripe transaction fee
- All surcharge details are visible under payment details and in the activity log ​

When payment account is created with Cone

If the surcharge fee is lower than the actual transaction fee:

Cone will charge you the difference, either weekly or bi-weekly, depending on the amount

- Cone will charge you the difference, either weekly or bi-weekly, depending on the amount

If the surcharge fee is higher than the actual transaction fee:

The excess amount will be credited to your upcoming subscription invoice.

- The excess amount will be credited to your upcoming subscription invoice.

This ensures you are not left covering unfunded fees and maintains fairness and transparency in your billing

When an existing payment account is connected

Cone transfers full payment to you, and you will be responsible for settling up the any differences 

- Cone transfers full payment to you, and you will be responsible for settling up the any differences 